Do you have happy customers?
88% of customers experiencing low effort when interacting with a company will increase their spending (CEB, 2014)
Do you have your priorities right?
Many organisations are not aware of the efficiencies that can be gained by addressing unproductive back office time by looking at tasks on an overall enterprise basis.
Enterprise Workload Management
Digital is the new black…
Are you fully aware of the impact the new digital channels have on organisations? Are you keeping up? Organisations need to know how to deploy the best practices in order to maintain competitive advantage and in order to achieve a differentiated customer experience. How should web chat be best implemented? How can you utilise social media and not just as a marketing tool?
Are you on target?
An evolutionary trend is underway in outbound contact centre technology. Technology which allows you to proactively contact specific customers - cost efficiently and seamlessly
GEMA Proactive Communications
Do you know what your customers are really saying?
Understanding the real meaning of the conversations you are having with your customers is vital as is knowing how best to use the insights from this information.